We know you'll love our products as much as we do. Every product you buy from A|D Candle and Body and Urban Cactus comes with a 30 day satisfaction guarantee. If for any reason, you are dissatisfied, simply contact customer support (sales@adcandleandbody.com) to obtain an RMA (Return Merchandise Authorization) number within 30 days of purchase date if you need to return an item.

Return merchandise with RMA number to:
A|D Candle and Body
(RMA Number)
601 W San Mateo Rd
Santa Fe, NM 87505

We will confirm receipt of the returned item by email. You will also receive a confirmation email once a credit has been issued to your credit card.

IMPORTANT: Refunds sent with no RMA number will be returned to sender.

To cancel an order you have placed with A|D Candle and Body, you must contact customer support by email (sales@adcandleandbody.com). Every effort will be made to accommodate the cancellation as long as it has not yet shipped.

When contacting customer support to cancel an order, please provide your name, the order number, and your contact information.

Please note that if the item has shipped, the order cannot be cancelled. In this case, you can request to return the item for a refund (minus shipping costs)